Refund Policy

Effective: August 20, 2026

Creation packs

MIMIC sells one-time creation packs through Stripe. The price and number of creations included are shown before checkout. We do not currently sell recurring subscriptions.

Failed generations

A technical generation failure automatically returns the creation to your MIMIC balance. This lets you try again without paying for a failed result and is separate from a monetary refund.

When a refund may be approved

You may request a refund within seven days of purchase when:

• You were charged more than once for the same purchase.
• The charge amount was incorrect or unauthorized.
• Your paid creation pack was not added to your account and support cannot correct it.
• A technical problem prevents you from using the purchased creations and support cannot restore access.

Used creations

Purchases are generally not refundable after creations have been successfully used, except where required by law or where a verified technical or billing error applies. AI results naturally vary, so disliking a successfully generated result alone does not guarantee a refund.

How to request a refund

Use our contact page and include the email address on your MIMIC account, purchase date, Stripe receipt or transaction reference and a short explanation. We may request additional information needed to verify the charge.

Approved refunds

Approved refunds are returned to the original payment method. Stripe and your bank normally need five to ten business days to complete the refund. Your unused MIMIC creations associated with the refunded purchase may be removed from the account.

Legal rights

This policy does not limit consumer rights that cannot be waived under the law that applies to you.